FAQ

How much does shipping cost?

FREE Standard shipping and $12 for express shipping.

How long will it take to receive my order?

Standard shipping takes 2-4 business days and express shipping takes 1-3 business days to reach your door. We ship all orders within 2 business days, and we know how important it is for you to get your order fast. We do everything we can to meet and exceed your expectations.

Do you accept returns?

Absolutely! Customer satisfaction is of utmost importance to us.

We accept returns that are within 7 days of purchase and in unused condition with the tags attached. Just send us through an email with order number and reason for return, and once we receive the shoes a refund will be made.

Are there any return or exchange fees?

Shipping cost for returns or exchanges is at buyers’ expense unless there is a fault with the item, in that case send through a photo and explanation of fault to info@snugsteps.com.au and we will be happy to help and cover shipping costs.

Does Snug steps offer wholesale opportunities for stores?

If you are interested in stocking snug steps, we would love to hear from you, and learn more about your store. For more information send us an email at info@snugsteps.com.au

Do you ship internationally?

Currently we do not ship internationally but we may in the future.

Will I receive order conformation and a tracking number?

Absolutely! You’ll receive an email with your order information as soon as your order is placed. When your order ships out, we’ll send you a tracking number so you can keep an eye on its progress.

Where is Snug steps located?

We are a proudly Australian owned Business located in Victoria.

Where are Snug steps products made?

We work with a variety of high-quality manufacturers around the world to bring Snug steps products to you. We take great care in selecting our manufacturing partners with a focus on ensuring we only support ethical, child friendly and non-toxic working environments.

Are chemicals used in the manufacturing process of your Leather moccasins?

Our Leather moccasins have undergone REACH testing at manufacturing stage to ensure they are free from nasty chemicals like chromium (VI), Azo dyes, Formaldehydes to name a few. Our Leathers are tested to conform to strict European standards.

The item I want is sold out in the size I'm after- will you be restocking?

At Snug steps we order a bulk range of styles and sizes, currently pre walker to walker. We will be expanding to bigger sizes in the near future. Popular styles do sell out quickly so if you see a style you like, we recommend acting fast! If you’re after a particular style that is no longer in stock online you can contact us at info@snugsteps.com.au and we will do our best to help.